FREQUENTLY ASKED QUESTIONS

What is next after I checkout?

You will receive a confirmation with order number, your order will remain processing, once we ship it you will receive tracking number.

How to change my address or update it?

Please contact us as soon as possible to change or update your shipping address before we ship your order.

How long it takes to ship my order?

Your order usually shipped next day, sometimes it will be shipped same day depending on time orders received.

Can I cancel my order and receive refund?

You can cancel your order as long as you did not receive shipping tracking number and you will receive your refund.

How do I contact support?

You can always use contact us page for more questions. The fastest way to contact us is via email: support@caroyalhoney.ca

CONTACT US FOR ANY QUESTIONS