HELP CENTER (WECARE)

FREQUENTLY ASKED QUESTIONS

SHIPPING AND DELIVERY INFORMATION

We currently ship to Canada and USA.

Once we’ve reviewed and manufactured your order we’ll hand over your package to our shipping carrier within 4-6 business days (Monday – Friday) and send you your tracking number.

Usually, once you’ve got your tracking number, it takes 1-5 business days for it to become active.

Estimated Delivery Time incl. Production

  • USA: 1-2 weeks
  • Canada: 1-1.5 weeks

In the U.S we use USPS. Once your shipment has arrived in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.

Please don’t worry. Sometimes it takes up to 5 days for your tracking link to update. Send us an email and we’ll do our best to locate where your parcel is at.

If you’ve entered the correct address and your shipment still didn’t get delivered, please submit a Replacement Request to us CARoyalHoney.

PAYMENT INFORMATION

We accept all major credit cards – American Express, Discover, MasterCard, and Visa.

Your credit/debit card will be charged at the time of purchase. This is because of the custom nature of our products.

No, we do not store payment information. You can shop with peace of mind.

Not currently, but we are in the process of partnering with Sezzle and Afterpay, which will give you the option to split your purchase into 4 equal instalment payments.

We are not a mass production company and are unable to provide a regular discount on a bulk number of units. Please text or contact us at support@caroyalhoney.com to inquire about larger quantities. We may be able to work with you if you are interested in quantities of 10 to 50 units. If the number of units you need are 250 or more, we can refer you to a mass production partner.

Yes. CARoyalHoney payment is secure for a number of reasons:

  • The payment is completed over the Visa network or through your existing online banking service with Interac Online.
  • No personal information is exchanged over the Internet between A-one Charms and your financial institution.